Your data is priceless, and we treat it that way. That’s why we offer a no- obligation evaluation that provides a clear picture of what can be recovered, along with estimated costs and timelines. This transparent process allows you to make informed decisions—no hidden fees, no surprises. With over 100,000 devices assessed, here’s how we handle your recovery:
Before sending your device, you can get an instant cost estimate using our online price calculator.
While an exact diagnosis requires physical inspection, describing your device’s issues allows our experts to give a preliminary quote and expected recovery timeline. Upon request, we’ll assign a unique job number and barcode to your device for tracking throughout the process.
You can ship your device, drop it off at one of our branches, or take advantage of our free same-day collection service.
Once received, your device is photographed, labeled, and entered into our system.
Our assessment team begins evaluating it immediately. Depending on the type and
severity of the damage, the device may be disassembled in a controlled environment and repaired using replacement components to maximize recovery chances.
After recovery, we create a secure, encrypted file list of recovered data and send it via email, along with a detailed technical report and a final quote.
We keep your data for 7 days to allow you to review the recovered files. If you decide not to proceed, your device(s) will be returned promptly and free of charge. Free return shipping applies to devices up to 2 kg; heavier items may require a nominal shipping fee according to our policy.
